Tuning and Toning
Leading well requires tuning and toning. Leaders "tune" their messages as they work to communicate clearly. As a leader I must make sure I communicate what I mean to communicate. The authors note that leaders must also "tone" their leadership styles. Toning involves employing the appropriate emotional "color" for the situation or challenge at hand. Leadership must be soft sometimes, harder at others. Here a few examples:
- Tuning: Work to avoid ambiguity in emails. Keep them short, clear, and focused.
- Tuning: Make sure verbal and non-verbal cues are in-sync. If you are "listening" while scrolling through your BlackBerry, chances are the non-verbal tune is out of sync.
- Tone: Are you going to strike a note of praise for one's job performance? Make sure it resonates loud and clear as praise.
- Tone: Are you going to offer constructive criticism? Make sure it comes across as constructive and not as if you are unloading your frustration.
Leadership is a performing art. Practicing our tuning and toning will go a long way to improving the performance.